Location and Travel Fee

We provide service by tele-health or in-home within a 20-mile radius of Catonsville, MD. There is a $50 travel fee, which is not reimbursed by insurance. If you are out of this range, an additional mileage cost of $ 0.73 per mile applies.

Appointment and Financial Policies

Consent for Care and all pre-visit forms must be completed before any visit occurs.

To ensure that time slots are held fairly and due to non-shows and late cancellations, deposits must be placed when you request an appointment by providing your credit card information. Balance will be collected via cash, check, or credit card at the time of the visit.

The client will receive a super bill to send for insurance reimbursement and instructions about it. We make no guarantees about your specific insurance company's behaviors, but except for a few rare grandfathered plans, they are mandated by the Affordable Care Act to cover lactation support visits.

As part of your consent for care, you acknowledge that you are financially responsible for any service or product not covered by your insurance, such as co-payments, co-insurance, and deductibles.

If you are currently enrolled for WIC benefits, we are able, upon request, to offer a discount in our fees or if needed, a payment plan may be made in monthly installments.

We also offer discounted fees if you purchase care utilizing our bundled package. Check our lactation consultant fees to learn more.

Cancellation Policies

The consult or class may be postponed due to inclement weather or illness. An administration fee of $100.00 will be assessed if you give less than 24 hours’ notice to cancel any lactation support appointment. If you cancel the appointment, less than 30 minutes before the scheduled time, or do not show up, there will be a fee of $150.00.

By booking your appointment, you authorize the collection of late-cancellation and no-show fees from the credit card you provided for your appointment deposit. The group class may also be cancelled if fewer than 4 paid attendees are registered 24 hours before the event. The Lactation Consultant will let you know if any session needs to be cancelled or rescheduled.

If you want to cancel a group class registration without penalty, you must contact us at least 1 week before the start of class without charge. Any cancellations after that time will result in a full charge for the class.